Complaints against Maid Agency
The agency has a dispute mechanism. In business terms, it is a structured process that handles issues between 2 or more parties engaged in business or societal relationships. The agency will disclose the dispute mechanism to you and how they handle complaints.
If still unsatisfied
If you are unhappy about their service and you are unable to resolve the dispute, you could consult the Small Claims Tribunal. You can also get in touch with the Association of Employment Agencies (Singapore) (AEAS) at 6836 2618 for dispute resolution.
Maid agencies receive demerit points when they violate the Employment Agencies Act, Rules or Licensing Condition.